We show your users the system and guide them in the safe handling of your processes. They learn the basics of an efficient service desk operation. The focus is on the overview (dashboard and queues), editing tickets (responses, assignments and notes), personal settings and the search. Your agents can obtain an overview in our online demo.
We’ll show your administrators the important settings, so they can make major changes themselves and keep things running smoothly. Among other things, the focus is on system settings, e-mail settings, postmaster filters and the generic agent.
You would like to make your own adjustments to the OTOBO/Znuny/OTRS source code and, ideally, even program your own add-ons? We’ll show your developers the basics, the composition of each system, the debugging and packaging of your own extensions. This requires programming experience of the participants.
We will inform you quarterly about new add-ons, blog entries and other important changes.
((OTRS)) Community Edition & OTRS are used in over 170,000 companies and in 40% of DAX companies.
The open source version is called ((OTRS)) Community Edition since 2018/19.
OTRS® is a service management suite from OTRS AG.
OTOBO® is a service management suite from Rother OSS GmbH.