We advise and support you in the implementation of concrete goals. We also show you what’s possible with OTRS.
Whether you have technical problems and questions, need advice, or development. With our support packages, you have a fixed contingent of on-demand services.
You don’t know if OTRS (Community Edition) is the right tool for your business? We help you with the decision according to your requirements.
Installation & Introduction
You are new to OTRS or need a fresh installation? Together, we lay the foundation to make your customers happier.
Update & Migration
You are still on an outdated and insecure version or want to move your server? We remotely bring you up to date.
We support you in connecting your OTRS to external databases or a directory service (e.g. Active Directory via LDAP).
We accompany you in the development and implementation of new processes and the extension/adaptation of old ones. In addition, we enable the direct connection of a process to a third party system.
We will inform you quarterly about new add-ons, blog entries and other important changes.
((OTRS)) Community Edition & OTRS are used in over 170,000 companies and in 40% of DAX companies.
The latest open source version has been called ((OTRS)) Community Edition since 2018/19.
OTRS® is a service management suite from OTRS AG.