With our Support Packages for
We advise and support you in the implementation of concrete goals. We also show you what’s possible with the system.
Whether you have technical problems and questions, need advice, or development. With our support packages, you have a fixed contingent of on-demand services.
You don’t know if OTOBO/Znuny LTS/OTRS (Community Edition) is the right tool for your business? We help you with the decision according to your requirements.
Installation & Introduction
You are new to Service Desks or need a fresh installation? Together, we lay the foundation to make your customers happier.
Update & Migration
You are still on an outdated and insecure version or want to move your server? We remotely bring you up to date.
We support you in connecting your system to external databases or a directory service (e.g. Active Directory via LDAP).
We accompany you in the development and implementation of new processes and the extension/adaptation of old ones. In addition, we enable the direct connection of a process to a third party system.
Are you already a hosting customer?
Service points per year (Individual):
per yearGet in touch with us
|Max. reaction time||8 h||8 h||4 h||1 h|
|Free premium add-ons|
|Consulting on demand|
|Development on demand|
|Service point booking|
|Service point overview|
All prices are excluding the valid value added tax. Individual agreements are possible.
We will inform you quarterly about new add-ons, blog entries and other important changes.
((OTRS)) Community Edition & OTRS are used in over 170,000 companies and in 40% of DAX companies.
The open source version is called ((OTRS)) Community Edition since 2018/19.
OTRS® is a service management suite from OTRS AG.
OTOBO® is a service management suite from Rother OSS GmbH.