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((OTRS)) Community Edition & OTRS are used in over 170,000 companies and in 40% of DAX companies.
The open source version is called ((OTRS)) Community Edition since 2018/19.
OTRS® is a service management suite from OTRS AG.
OTOBO® is a service management suite from Rother OSS GmbH.
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OTRS 6 Installation Guide (Community Edition)