Show all add-ons
DescriptionEnables creating and managing text modules to increase the quality and reply speed of customer answers with pre defined text.
Manage and use an unlimited amount of text modules. Your agents will love it!
Text modules are response templates that are used frequently. In contrast to normal templates, text modules can be combined and used on all pages in which customer contact can take place.
Available on these pages: AgentTicketEmail, AgentTicketPhone, AgentTicketCompose, AgentTicketEmailOutbound, AgentTicketPhoneCommon, AgentTicketForward
As some info passed to me, are in improvement, so lets just wait to this powerfull Addon.
Nice addon, easy to administer and easy to use. Very cleanly written.
Small nitpick: Installation and usage failed on our server (using MariaDB), as the default character/collation is set to "utfmb4" which has a smaller limit on UNIQUE keys. See also here:
So we had to manually execute the create statement with this line changed:
name VARCHAR (250) NOT NULL,
name VARCHAR (191) NOT NULL,
OTRS itself is currently not supporting utf8mb4. But I agree that the package should to be prepered for the future.
Changes will take action in version 6.0.2 and higher (new installations).
Thanks for your feedback!
Your Efflux Team
Our agents are grateful.