Show all add-ons
Description
Enables creating and managing text modules to increase the quality and reply speed of customer answers with pre defined text.Manage and use an unlimited amount of text modules. Your agents will love it!
Text modules are response templates that are used frequently. In contrast to normal templates, text modules can be combined and used on all pages in which customer contact can take place.
Available on these pages: AgentTicketEmail, AgentTicketPhone, AgentTicketCompose, AgentTicketEmailOutbound, AgentTicketPhoneCommon, AgentTicketForward
Gallery
Reviews
Ruben
2020-06-26
This is awsome. This Addon have a lot of potential and is a must have on OTRS.
As some info passed to me, are in improvement, so lets just wait to this powerfull Addon.
As some info passed to me, are in improvement, so lets just wait to this powerfull Addon.
Rolf
: 2020-03-19
Update: A nice feature would be queue-dependant texts. So when we switch a queue, we only get a subset of texts to chose from.
Nice addon, easy to administer and easy to use. Very cleanly written.
Small nitpick: Installation and usage failed on our server (using MariaDB), as the default character/collation is set to "utfmb4" which has a smaller limit on UNIQUE keys. See also here:
https://stackoverflow.com/questions/1814532/1071-specified-key-was-too-long-max-key-length-is-767-bytes
So we had to manually execute the create statement with this line changed:
name VARCHAR (250) NOT NULL,
to
name VARCHAR (191) NOT NULL,
Nice addon, easy to administer and easy to use. Very cleanly written.
Small nitpick: Installation and usage failed on our server (using MariaDB), as the default character/collation is set to "utfmb4" which has a smaller limit on UNIQUE keys. See also here:
https://stackoverflow.com/questions/1814532/1071-specified-key-was-too-long-max-key-length-is-767-bytes
So we had to manually execute the create statement with this line changed:
name VARCHAR (250) NOT NULL,
to
name VARCHAR (191) NOT NULL,
Efflux
Hello Rolf,
OTRS itself is currently not supporting utf8mb4. But I agree that the package should to be prepered for the future.
Changes will take action in version 6.0.2 and higher (new installations).
Thanks for your feedback!
Your Efflux Team
OTRS itself is currently not supporting utf8mb4. But I agree that the package should to be prepered for the future.
Changes will take action in version 6.0.2 and higher (new installations).
Thanks for your feedback!
Your Efflux Team
Edgar
2020-01-31
The Add-on has helped us a lot in standardizing and quickly composing messages and responses to our customers.
Our agents are grateful.
Our agents are grateful.
